The leaders and staff of the Department of Natural Resources and Environmental Control (DNREC) work together to build a lean, agile and responsive agency. They deliver the highest possible value to their customers while protecting and managing the state’s vital natural resources, protecting public health and safety, and providing quality outdoor recreation.
All state agencies face an increased demand for services. And all have limited resources. To succeed, DNREC is cutting activities that add no value. It aligns, standardizes and improves essential work practices across programs and business functions. This includes improving management of people and processes, improving communication, both within the agency and with the public, and doing a better job of using technology and innovation.
DNREC has launched an initiative to expand the Lean Management approach to an agency-wide strategy.
DNREC will update its document management system and processes, and strengthen archival policies.
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DNREC has used a variety of Lean Management tools such as Value Stream Mapping, along with communication within the agency and outreach to clients and other stakeholders, to achieve continuing improvement in the agency.
DNREC and its partners learned several lessons from their early work with Lean Management tools. These are lessons that DNREC has carried forward into all of its improvement efforts. And they will inform today’s initiatives.
A majority of process problems stemmed from permit applications themselves.
Nearly 100% of applications had to be re-worked.
A substantial amount of time was spent in waiting for information from applicants.
DNREC staff had a wealth of ideas for removing time and motion waste from processes.
Permitting processes were slow and cumbersome.
It was difficult to know which forms to complete.
It was difficult to know where and how to obtain information requested on applications.
It was difficult to know which which questions to answer and which were not applicable.
They needed help with engineering calculations.
They need to know why specific information in requested on some applications.